““Rebecca pulled a patient’s folder out of the plastic bin that hung on the back of the exam room door. The Animal Friends Veterinary Clinic had two examination rooms. Typically, while she saw one patient, June would get the next one settled into the other exam room. Then June would place the folder in the bin to let Rebecca know that someone was in the room and ready to see her. Rebecca always skimmed over the patient information before entering the room. This file indicated the patient was an eight-week-old orange””
