Robert S. Kaplan Quotes
- It bears repeating: you don't have to be good at everything.
- A mere 7% of employees today fully understand their company's business strategies and what's expected of them in order to help achieve company goals.
- Process improvement programs are like teaching people how to fish. Strategy maps and scorecards teach people where to fish.
- Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.
- Without strong visionary leadership, no strategy will be executed effectively.