All Phil Crosby Quotes
- Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money. Cost
- When in doubt, delete it. Delete
- You don't have to be noisy to be effective. Effective
- Slowness to change usually means fear of the new. Change
- Making a wrong decision is understandable. Refusing to search continually for learning is not. Continually
- In a true zero-defects approach, there are no unimportant items. Approach
- Quality has to be caused, not controlled. Caused
- If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow. Certain
- Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. Carefully
- Selecting the right person for the right job is the largest part of coaching. Coaching
- Very few of the great leaders ever get through their careers without failing, sometimes dramatically. Careers
- Eliminating what is not wanted or needed is profitable in itself. Eliminating
- The audience only pays attention as long as you know where you are going. Attention
- We can spend our whole lives underachieving. Achievement
- No one can remember more than three points. More
- The great discoveries are usually obvious. Discoveries
- Successful people breed success. Breed
- Change should be a friend. It should happen by plan, not by accident. Accident
- Being convinced one knows the whole story is the surest way to fail. Convinced
- You have to lead people gently toward what they already know is right. Already Know
- A rule to live by: I won't use anything I can't explain in five minutes. Explain