Phil Crosby Quotes
- Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
- When in doubt, delete it.
- You don't have to be noisy to be effective.
- Slowness to change usually means fear of the new.
- Making a wrong decision is understandable. Refusing to search continually for learning is not.
- In a true zero-defects approach, there are no unimportant items.
- Quality has to be caused, not controlled.
- If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
- Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
- Selecting the right person for the right job is the largest part of coaching.
- Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
- Eliminating what is not wanted or needed is profitable in itself.
- The audience only pays attention as long as you know where you are going.
- We can spend our whole lives underachieving.
- No one can remember more than three points.
- The great discoveries are usually obvious.
- Successful people breed success.
- Change should be a friend. It should happen by plan, not by accident.
- Being convinced one knows the whole story is the surest way to fail.
- You have to lead people gently toward what they already know is right.