It's the human approach to customers that I want to bring back. — Oscar Munoz Approach Copy Share Image
I think my reaction to most issues is to get the facts and circumstances. — Oscar Munoz Copy Share Image
Everyone has images in their mind of what to expect from different groups. — Oscar Munoz Copy Share Image
Somewhere in the mix, we forgot the very critical people who deliver the service. — Oscar Munoz Copy Share Image
I feel terrific - my mind, my energy, my focus continues to be what it always has been, and I have a… — Oscar Munoz Copy Share Image
We didn't have nine brands of cereal at home. We'd line up to fill our bowls from a giant vat of oatmeal. — Oscar Munoz Copy Share Image
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. — Oscar Munoz Copy Share Image
We set out to reinvent the whole business class experience. We went back to re-engineer everything we had thought about and made… — Oscar Munoz Business Copy Share Image
As board members, we only meet infrequently and are not as engaged with the front line, necessarily. The first thing I did… — Oscar Munoz Copy Share Image
Communication and communication strategy is not just part of the game - it is the game. — Oscar Munoz Communication Copy Share Image
I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. — Oscar Munoz Commitment Copy Share Image
It is a free world. It is a dynamic of our new day and age: technology is everywhere. — Oscar Munoz Age Copy Share Image
I believe we must go further in redefining what United's corporate citizenship looks like in our society... and we intend to live… — Oscar Munoz Leadership Copy Share Image
We have significant work to be done. We have old, antiquated systems. Remember the 8-track tape player? Think of that as our… — Oscar Munoz Copy Share Image
It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and… — Oscar Munoz Copy Share Image
To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose… — Oscar Munoz Purpose Copy Share Image
We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to… — Oscar Munoz Perspective Copy Share Image
We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with… — Oscar Munoz Copy Share Image
Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars… — Oscar Munoz Being the best Copy Share Image
I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group… — Oscar Munoz Customer Copy Share Image
At the end of the day, the differential, I believe, on the airline space has got to be about the product and… — Oscar Munoz Copy Share Image
Simply put, we haven't lived up to your expectations... That's going to change. — Oscar Munoz Change Copy Share Image
It is important that we win back the trust of employees first, then customers. — Oscar Munoz Copy Share Image
At United, I will dedicate myself to making our airline flyer-friendly. — Oscar Munoz Copy Share Image
We have to realize we have millions of human beings traveling on our equipment. — Oscar Munoz Copy Share Image
I am thrilled to return full time to a job and the employees I love. — Oscar Munoz Employees Copy Share Image
It's a new era with regard to social media. It's just something that we have to adapt to and accept. — Oscar Munoz Copy Share Image
We are market based and have to differentiate our product in many ways; pricing isn't the only one. — Oscar Munoz Customer Copy Share Image
The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people. — Oscar Munoz Copy Share Image
The airline industry has been closely watching, monitoring, exactly what the rail industry has done. — Oscar Munoz Airline industry Copy Share Image
It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines. — Oscar Munoz Copy Share Image
We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their… — Oscar Munoz Copy Share Image
