Chip Heath Quotes
- Just look for a strong beginning and a strong ending and get moving.
- The Curse of Knowledge: when we are given knowledge, it is impossible to imagine what it's like to LACK that knowledge.
- To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I…
- The first problem of communication is getting people's attention.
- The most basic way to get someone's attention is this: Break a pattern.
- Anger prepares us to fight and fear prepares us to flee.
- Create a need for closure.