Real benefits come when managers begin to understand the profound difference between 'cost cutting' and 'eliminating the causes of costs' — Brian L. Joiner Benefits Copy Share Image
PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow. — Brian L. Joiner Better way Copy Share Image
There are three ways to get better figures... Improve the system... Distort the system... Distort the figures — Brian L. Joiner Figures Copy Share Image
