"If one makes a mistake, then an apology……" — Andy Andrews

"If one makes a mistake, then an apology is usually sufficient to get things back on an even keel. However-and this is a big ‘however’- most people do not ever know why their apology did not seem to have any effect. It is simply that they did not make a mistake; they made a choice…and never understood the difference between the two."

Andy Andrews

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