Andrew-ewing Quote by Andrew Ewing
““Even though it is black, black as Egypt’s night, the customer is always right””
About This Quote
Even when circumstances seem bleak or hostile, the principle that the customer’s perspective must be respected remains paramount.
In simple terms: Respect the customer despite adversity.
Key Takeaway
Customer priority endures.
Themes
customer service
perception
resilience
ethical standards
communication
Mood
determined
empathetic
pragmatic
Type
maxim
aphor
When to use this quote
- handling complaints
- negotiating with difficult clients
- managing service crises
Key Concepts
customer-centricity
service ethic
bias awareness
Practical Applications
- training staff on empathy
- designing feedback loops
Questions to Reflect On
- How can we balance customer demands with realistic constraints?
- What safeguards prevent misuse of 'customer is always right'?
