Dissatisfaction Quote by Adam M. Grant
““Consider the four responses to dissatisfaction: exit, voice, persistence, and neglect. Only exit and voice improve your circumstances.””
About This Quote
Source Book: Give and Take, 2013
People respond to dissatisfaction by leaving, speaking up, persisting, or ignoring; only leaving and speaking up tend to improve situations.
In simple terms: Exit and voice are effective responses.
Key Takeaway
Choose to leave or speak up when dissatisfied.
Themes
change
communication
agency
Mood
reflective
analytical
Type
strategic
motivational
When to use this quote
- workplace conflict
- customer service
- personal relationships
Key Concepts
exit strategy
voice
persistence
neglect
Questions to Reflect On
- When have you chosen exit over voice?
- What barriers prevent you from speaking up?
A Different Perspective
Sometimes exit isn’t feasible; voice may be ignored.
