“A leader has to have the emotional capacity to tolerate uncertainty, frustration, and pain. He has to be able to raise tough questions without getting too anxious himself.” — Harvard Business Review Copy Share Image
“Individuals are most likely to trust and cooperate freely with systems—whether they themselves win or lose by those systems—when fair process is observed.” — Harvard Business Review Copy Share Image
“Most managers complain about having too little freedom in their jobs, while their bosses complain about managers’ failure to grasp opportunities.” — Harvard Business Review Copy Share Image
“Idea in Brief Are you an ethical manager? Most would probably say, “Of course!” The truth is, most of us are not. Most of… — Harvard Business Review Copy Share Image
“Too many people work in ways that are not their ways, and that almost guarantees nonperformance.” — Harvard Business Review Copy Share Image
“Managers who aspire to be ethical must challenge the assumption that they’re always unbiased and acknowledge that vigilance, even more than good intention, is… — Harvard Business Review Copy Share Image
“Such despondency is rarely psychologically devastating, but when combined with defensive reasoning, it can result in a formidable predisposition against learning.” — Harvard Business Review Copy Share Image
“In our studies of managers, we have found that the difference between those who take the initiative and those who do not becomes particularly… — Harvard Business Review Copy Share Image
“This thought experiment is a version of philosopher John Rawls’s concept of the “veil of ignorance,” which posits that only a person ignorant of… — Harvard Business Review Copy Share Image
“there is one quality that sets truly great managers apart from the rest: They discover what is unique about each person and then capitalize… — Harvard Business Review Copy Share Image
“A team is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach… — Harvard Business Review Copy Share Image
“an adversarial mindset not only prevents us from understanding and responding to the other party, but also makes us feel like we've lost when… — Harvard Business Review Copy Share Image
“Idea in Brief Are you an ethical manager? Most would probably say, “Of course!” The truth is, most of us are not. Most of… — Harvard Business Review Copy Share Image
“Working Group Strong, clearly focused leader Individual accountability The group’s purpose is the same as the broader organizational mission Individual work products Runs efficient… — Harvard Business Review Copy Share Image
