I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the… — Masaaki Imai Copy Share Image
It's hard to achieve that, especially in a free society, but it's been done, and that's the kind of thing that activists… — Noam Chomsky Copy Share Image
I literally change on the shop floor. I just stand there in my knickers sometimes. — Trinny Woodall Copy Share Image
