In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence. — Stephen Covey Copy Share Image
You can't have the fruits without the roots. It's the principle of sequencing: Private Victories proceed Public Victories. Self-mastery and self-discipline are the foundation… — Stephen Covey Copy Share Image
Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're… — Stephen Covey Copy Share Image
The fire inside people is like a match; the way to ignite that flame is initially through friction, then other matches are lit through… — Stephen Covey Copy Share Image
In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or… — Stephen Covey Copy Share Image
To blame and accuse other people, is to choose to empower them, to control us. — Stephen Covey Copy Share Image
If you are an effective manager of your self, your discipline comes from within; it is a function of your independent will. — Stephen Covey Copy Share Image
I believe in Coach Louis Wong. He is so much more than just a football coach. — Stephen Covey Copy Share Image
Most people struggle with life balance simply because they haven't paid the price to decide what is really important to them. — Stephen Covey Copy Share Image
Highly proactive people don't blame circumstances, conditions, or conditioning for their behavior. Their behavior is a product of their own conscious choice. — Stephen Covey Copy Share Image
When it comes to developing character strength, inner security and unique personal and interpersonal talents and skills in a child, no institution can or… — Stephen Covey Copy Share Image
Most people define greatness through wealth and popularity and position in the corner office. But what I call everyday greatness comes from character and… — Stephen Covey Copy Share Image
