“Being prepared not only reduces our stress level and keeps us from looking stupid, but it builds the confidence that other people… — Susan C. Young Copy Share Image
“Positive impressions have staying power, so make them great. You can transform your connections and your relationship results!” — Susan C. Young Copy Share Image
“Gracious pride is a powerful motivator and an exceptional quality. It drives a person to strive for excellence, keep promises, not give… — Susan C. Young Copy Share Image
“To remember people’s names, “Write it Down! —Whether you write their name down on the back of a card, a receipt, a… — Susan C. Young Copy Share Image
“Be and Do what it takes to Have superb results. Nurture a mindset that works for you, rather than against you. Your… — Susan C. Young Copy Share Image
“Wouldn’t you like to arrive to any event or situation with a sense of confidence and ease that things are as they… — Susan C. Young Copy Share Image
“As with art, first impressions are not rigid or carved in stone. Rather they are agile and adaptable, depending on the inspiration,… — Susan C. Young Copy Share Image
“Social synchronicity will help you stay open-minded regarding coincidence and serendipity. It is worth considering whether people are showing up in your… — Susan C. Young Copy Share Image
“Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a positive mental attitude, affirmations, faith… — Susan C. Young Copy Share Image
“Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should… — Susan C. Young Copy Share Image
“Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and… — Susan C. Young Copy Share Image
“In our natural world, it is the strongest of the species that claim their space, seek out new territories, explore their surroundings,… — Susan C. Young Copy Share Image
“When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy… — Susan C. Young Copy Share Image
“We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or… — Susan C. Young Copy Share Image
“Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn… — Susan C. Young Copy Share Image
“Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to… — Susan C. Young Copy Share Image
“Passionate people are great about discovering what lights their fire and going for it. They might be encouraged by others who share… — Susan C. Young Copy Share Image
“Be aware, putting on a poker face can backfire during your first impressions because it can make people uncomfortable and make you… — Susan C. Young Copy Share Image
“If you can establish yourself in the community as a giver, those people with whom you associate yourself will extend your branding… — Susan C. Young Copy Share Image
“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically,… — Susan C. Young Copy Share Image
“Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being… — Susan C. Young Copy Share Image
“Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid—none of which… — Susan C. Young Copy Share Image
“Do you see dignity & grace as a state of emotional and spiritual being or a physical projection of courage and class?… — Susan C. Young Copy Share Image
“When people are like you, conversations flow naturally and feel more relaxed, don’t they? You know what to say, how to talk,… — Susan C. Young Copy Share Image
“Conversation Starters. Your first words will not only shape your first impression, but they can create amazing connections, lead you to your… — Susan C. Young Copy Share Image
“People who cast a negative energy can make us feel doubtful, devalued, and disrespected. In response, we contract and are left cold… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, avoid the bystander effect. Rather than standing on the sidelines watching other people achieve their goals, jump… — Susan C. Young Copy Share Image
“A positive attitude will not only make you more fun to be around, but it will bring more happiness and joy both… — Susan C. Young Copy Share Image
“Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others,… — Susan C. Young Copy Share Image
“Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and… — Susan C. Young Copy Share Image
“Consider how others may feel about you before, during, and after talking. Are you projecting an attitude that results in others feeling… — Susan C. Young Copy Share Image
“Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable,… — Susan C. Young Copy Share Image
“Charisma (presence, poise, magnetism) and charm (enchantment, attraction, fascination) are behaviors which can be learned and practiced.” — Susan C. Young Copy Share Image
“1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of high performing teams, and the secret… — Susan C. Young Copy Share Image
“Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning… — Susan C. Young Copy Share Image
“The times, they are a-changing! What was once defined by tradition, respect, and custom has evolved into a relaxed and casual society.… — Susan C. Young Copy Share Image
“ASK YOURSELF: Have you found that being nice to some people is simply not effective? When might it be wise to throw… — Susan C. Young Copy Share Image
“Wise with Your Words. Speak words that support your highest good. Are your thoughts building you up or tearing you down? Notice… — Susan C. Young Copy Share Image
“Mirroring provides social cues through body language and behavior which enable us to develop more empathy and understanding for others.” — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
