“ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best… — Susan C. Young Copy Share Image
“Applied in ways that are authentic to you, these concepts are powerful and can positively impact and influence every type of relationship.” — Susan C. Young Copy Share Image
“They emanate an essence of caring, love, and compassion towards the people they know, and generously extend their aura to the new… — Susan C. Young Copy Share Image
“Teddy Roosevelt has been credited with saying, “People don't care how much you know until they know how much you care.” Think… — Susan C. Young Copy Share Image
“We are each a work in progress—special and unique. By learning and living the “Art of First Impressions,” you can design a… — Susan C. Young Copy Share Image
“When you have scheduled an appointment, or have made a commitment, you have essentially made a promise. Keep your promises. Being punctual… — Susan C. Young Copy Share Image
“Even the smartest and most successful of people will experience lower self-confidence occasionally, but the difference is that they deliberately shift out… — Susan C. Young Copy Share Image
“Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and… — Susan C. Young Copy Share Image
“We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may… — Susan C. Young Copy Share Image
“While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally… — Susan C. Young Copy Share Image
“In sales, there is a questioning funnel for building rapport in which you start with broad questions and discreetly and respectfully move… — Susan C. Young Copy Share Image
“As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one’s own detriment. Yet… — Susan C. Young Copy Share Image
“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf… — Susan C. Young Copy Share Image
“We all have an innate desire to feel important, be special, and feel appreciated. Considering the universal drive to have those needs… — Susan C. Young Copy Share Image
“What is acceptable on a personal level is very different from what is acceptable on a business level. When we utilize touch… — Susan C. Young Copy Share Image
“If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future.… — Susan C. Young Copy Share Image
“Business Cards “Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking… — Susan C. Young Copy Share Image
“Memory Makes Magic Happen “Have you ever been away from someone for a while and when you are reunited after a long… — Susan C. Young Copy Share Image
“The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation… — Susan C. Young Copy Share Image
“Get in the Game “As soon as you say something can’t be done, you will be passed by a person who is… — Susan C. Young Copy Share Image
“Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly… — Susan C. Young Copy Share Image
“11 Ways to Be More Engaged 1. Care about others. 2. Be 100 percent in the moment. 3. Keep focus on the… — Susan C. Young Copy Share Image
“This insightful quote I once heard stays with me: “Tell me what gives you your sense of importance and I will tell… — Susan C. Young Copy Share Image
“To Disclose or Not Disclose I just saw a poster: "Dirty laundry goes here (laundry basket) not here (Facebook logo)." Online and… — Susan C. Young Copy Share Image
“As a lifetime people pleaser, I remember trying to mold myself into the person I thought other people wanted me to be—all… — Susan C. Young Copy Share Image
“Experts agree that color can stimulate emotions which evoke different responses. Simply by changing colors, you can change moods, communication, perceptions, energy,… — Susan C. Young Copy Share Image
“Being mindful of your body movement, facial expressions, voice tone, gestures, orientation, postures, and touch will help you project personal excellence for… — Susan C. Young Copy Share Image
“It is human nature for self-doubt to occasionally creep in and take up residence. It happens to even the most successful people… — Susan C. Young Copy Share Image
“Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their… — Susan C. Young Copy Share Image
“Your mindset brings together your attitude, perceptions, experience, interpretations, opinions, beliefs, values, and understanding to determine how you think, act, walk, talk,… — Susan C. Young Copy Share Image
“Without civilized social graces, not only is life more difficult, but a positive first impression can be destroyed as fast as it… — Susan C. Young Copy Share Image
“Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful… — Susan C. Young Copy Share Image
“Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.” — Susan C. Young Copy Share Image
“We all can give in to our inner critic. I don’t know about you, but I would never allow anyone to speak… — Susan C. Young Copy Share Image
“It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your… — Susan C. Young Copy Share Image
“To be truly satisfied that your life is well-lived, the object of your passion is something you feel you must be, do,… — Susan C. Young Copy Share Image
“People who exude these qualities are treasures indeed—not only to the friends they make and strangers they meet, but to the companies… — Susan C. Young Copy Share Image
“We’ve all known the proverbial conversation hog who dominates a discussion and pays little notice to another person’s input. They’re so busy… — Susan C. Young Copy Share Image
“Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy… — Susan C. Young Copy Share Image
“I have noticed generational humor exists as well. Since our frames of reference and cultural influences vary, there is a lot of… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence,… — Susan C. Young Copy Share
“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
