“Competition takes place on broad service lines, not individual services. Providers offer every possible service, and gear up to handle any patient who walks in the door. Health plans contract with providers across the board. Yet breadth of services per… — Michael E. Porter Copy Share Image
“The local bias in health care means that many providers offer services in which they lack the volume and experience to be truly excellent, and that excess capacity and the tendency for supply to create demand are almost guaranteed.” — Michael E. Porter Copy Share Image
“Competition on dimensions other than price - on product features, support services, delivery time, or brand image, for instance - is less likely to… — Michael E. Porter Copy Share Image
“THE U.S. HEALTH CARE SYSTEM is on a dangerous path, with a toxic combination of high costs, uneven quality, frequent errors, and limited access… — Michael E. Porter Copy Share Image
“Programs in operational effectiveness produce reassuring progress, although superior profitability may remain elusive. Business publications and consultants flood the market with information about what… — Michael E. Porter Copy Share Image
“U.S. consumers report higher dissatisfaction with their health care system than do consumers in other developed nations.” — Michael E. Porter Copy Share Image
“MOST COMPANIES OWE THEIR INITIAL success to a unique strategic position involving clear trade-offs. Activities once were aligned with that position.” — Michael E. Porter Copy Share Image
“Many countries have state-dominated or state-run systems with little competition. Their historically lower costs and favorable mortality statistics have led some to advocate that… — Michael E. Porter Copy Share Image
“One of the essential tasks in industry analysis is to distinguish temporary or cyclical changes from structural changes. P.29” — Michael E. Porter Copy Share Image
“The strongest competitive force or forces determine the profitability of an industry and become the most important to strategy formulation. The most salient force,… — Michael E. Porter Copy Share Image
“Standardized process guidelines belie the complexity of individual patient circumstances, and freeze care delivery processes rather than foster innovation. What is needed is competition… — Michael E. Porter Copy Share Image
“Good quality is less costly because of more accurate diagnoses, fewer treatment errors, lower complication rates, faster recovery, less invasive treatment, and the minimization… — Michael E. Porter Copy Share Image
“General management is more than the stewardship of individual functions. Its core is strategy: defining and communicating the company’s unique position, making trade-offs, and… — Michael E. Porter Copy Share Image
“But history tells us that monopolies that are truly benevolent and effective are rare.” — Michael E. Porter Copy Share Image
