“Competition takes place on broad service lines, not individual services. Providers offer every possible service, and gear up to handle any patient who walks in the door. Health plans contract with providers across the board. Yet breadth of services per… — Michael E. Porter Copy Share Image
“The local bias in health care means that many providers offer services in which they lack the volume and experience to be truly excellent, and that excess capacity and the tendency for supply to create demand are almost guaranteed.” — Michael E. Porter Copy Share Image
