“In 80 percent of airline crashes, pilots make mistakes that could have been prevented, particularly if the crew worked together more harmoniously. Teamwork, open lines of communication, cooperation, listening, and speaking one’s mind—rudiments of social intelligence—are now emphasized in training… — Daniel Goleman Copy Share Image
“He tilted his head to one side, considering me, his weathered face impossible to read. But his voice was kind as he said, "There are lots of mistakes you can make. Pilots make them, and pilots die. Obstacles will kill… — Jennifer Echols Copy Share Image
