“How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch… — Susan C. Young Copy Share Image
“Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing… — Susan C. Young Copy Share Image
“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically,… — Susan C. Young Copy Share Image
“Our cultural lens is so much a part of us that we are not even aware of how obvious it is to… — Susan C. Young Copy Share Image
“We've all been in the middle of a conversation and the person with whom we are speaking breaks eye contact, appears distracted,… — Susan C. Young Copy Share Image
“When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value… — Susan C. Young Copy Share Image
“ASK YOURSELF: Do you remember a gracious hostess, an engaging guest, or someone who worked the room like a honey bee in… — Susan C. Young Copy Share Image
“Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her… — Susan C. Young Copy Share Image
“Emotion is energy in motion; therefore, different states of mind, perceptions, and feelings can all result in different electromagnetic frequencies. How can… — Susan C. Young Copy Share Image
“What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others?” — Susan C. Young Copy Share Image
“To cultivate bravery and courage, try something new for the first time. Take a chance. Stretch beyond your familiar limits by taking… — Susan C. Young Copy Share Image
“In the hit movie, “Pay It Forward,” a middle school child dreams of how he can change the world by being the… — Susan C. Young Copy Share Image
“If you like the relationship results you have been getting and don’t see any need for improvement, your status quo may actually… — Susan C. Young Copy Share Image
“Have you heard that a smile is the shortest distance between people? I love that! There is nothing like a genuine smile… — Susan C. Young Copy Share Image
“While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged… — Susan C. Young Copy Share Image
“Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of… — Susan C. Young Copy Share Image
“Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their… — Susan C. Young Copy Share Image
“Research has shown that smiling releases endorphins—the happy hormones that shift your physiology for improved well-being. When you smile and your eyes… — Susan C. Young Copy Share Image
“What are the key elements for a fabulous, well-delivered compliment? You . . . • are sincere and genuine. • give it… — Susan C. Young Copy Share Image
“Stepping out and stepping up can be an intimidating experience, especially in social situations where the outcomes are unpredictable and uncertain. Have… — Susan C. Young Copy Share Image
“The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say… — Susan C. Young Copy Share Image
“Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.” — Susan C. Young Copy Share Image
“Being proactive and intentional will enable you to create a positive experience for yourself and others.” — Susan C. Young Copy Share Image
“When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to… — Susan C. Young Copy Share Image
“To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an… — Susan C. Young Copy Share Image
