“Keep strategy management and performance management synchronized to accelerate digital transformation.” — Pearl Zhu Copy Share Image
“The innovation indicators vary depending on who is doing the measuring, and how they are measuring. It’s contextual.” — Pearl Zhu Copy Share Image
“Don’t just play the number game, but connect the contextual dots and focus on the overall business objectives.” — Pearl Zhu Copy Share Image
“Performance metrics are numbers in context, results are related to your strategic goals.” — Pearl Zhu Copy Share Image
“The use of KPIs is meant to improve and transform the organizational performance.” — Pearl Zhu Copy Share Image
“Strategic-operational KPIs alignment gives the organization a powerful tool to use when implementing change.” — Pearl Zhu Copy Share Image
“Any individual indicator can be a lead or lag indicator depending upon the context and explanatory model chosen.” — Pearl Zhu Copy Share Image
“One of the biggest pitfalls for performance measurement is to measure the “part” with ignorance of the “whole.” — Pearl Zhu Copy Share Image
“IT metrics need to evolve to something that matters to the business audience, at the same time that “business sentiment” needs to… — Pearl Zhu Copy Share Image
“Every measure selected should be part of a link of cause-and-effect relationships, and ultimately affect the growth and long-term perspectives of the… — Pearl Zhu Copy Share Image
“The overall organizational health needs to be measured via employee engagement, culture readiness, business agility, and customer-centricity, etc.” — Pearl Zhu Copy Share Image
“The “self-driven” talent performance management is pursuing the digital way to run a purpose-driven organization.” — Pearl Zhu Copy Share Image
“The goal of measurement is to not only do things right but do the right things and continuously improve doing that.” — Pearl Zhu Copy Share Image
“The goal of agility measure is to keep track of the most value-driven factors to lead business success.” — Pearl Zhu Copy Share Image
“It is difficult to have a highly competitive organization without highly competitive talent.” — Pearl Zhu Copy Share Image
“A true Net Performance Score will take into account many aspects of a typical customer engagement.” — Pearl Zhu Copy Share Image
“The real purpose of performance indicator is to provide business insight and monitor the progress and performance.” — Pearl Zhu Copy Share Image
“By manifesting creativity from an individual endeavor to a team activity and a collective effort, the horizon of creativity is expanded.” — Pearl Zhu Copy Share
“We need to choose to continue to learn, grow, and empower people to learn and grow as well.” — Pearl Zhu Copy Share
“Be courageous to listen to what you don’t want to hear and have the guts to be innovative.” — Pearl Zhu Copy Share
“The digital boards today should be informed on what benefit is being delivered by IT and aware of constraints and risks.” — Pearl Zhu Copy Share
“Applying the right procedures and policies to asset management allows IT to create a realistic budget with few surprises, and keep best practices to… — Pearl Zhu Copy Share
“Knowledge does not stand still; it flows into the company, and it flows out of it; it erodes, and it gets created again.” — Pearl Zhu Copy Share
“Running IT as a business, IT performance has to be clearly linked with the business performance.” — Pearl Zhu Copy Share
“The corporate board oversees the corporate strategy, and the business strategy is underpinned by business capabilities.” — Pearl Zhu Copy Share
“The great communication is not to create more gaps but to bridge the difference and encourage creativity.” — Pearl Zhu Copy Share
“The board’s oversight of information management agenda helps to highlight the strategic perspective of IT and improve its differentiated value.” — Pearl Zhu Copy Share
“Some problems seem irrational as they are caused by people’s emotional reaction to a set of circumstances or events.” — Pearl Zhu Copy Share
“Problem-solving is about seeing a problem and actually finding a solution to that problem.” — Pearl Zhu Copy Share
