Manual Quotes by Robert Townsend

True leadership must be for the benefit of the followers, not the enrichment of the leaders.

— Robert Townsend

Is what I'm doing or about to do getting us closer to our objective?

— Robert Townsend

If you don't do it excellently, don't do it at all. Because if it's not excellent, it won't be profitable or fun.

— Robert Townsend

Make every decision as if you owned the company.

— Robert Townsend

When you get right down to it, one of the most important tasks of a leader is to eliminate his people's excuse for failure.

— Robert Townsend

The world is divided into two classes of people: the few people who make good on their promises (even if they don't promise as…

— Robert Townsend

Consultants are people who borrow your watch and tell you what time it is, and then walk off with the watch.

— Robert Townsend

Managers must have the discipline not to keep pulling up the flowers to see if their roots are healthy.

— Robert Townsend

A good leader needs to have a compass in his head and a bar of steel in his heart.

— Robert Townsend

If you have to have a policy manual, publish the 'Ten Commandments.'

— Robert Townsend

It's a poor bureaucrat who can't stall a good idea until even its sponsor is relieved to see it dead and officially buried.

— Robert Townsend

"Top" management is supposed to be a tree full of owls-hooting when management heads into the wrong part of the forest. I'm still unpersuaded…

— Robert Townsend

One of the most important tasks of a manager is to eliminate his people's excuses for failure.

— Robert Townsend

Due to budget cutbacks, the light at the end of the tunnel has been turned off.

— Robert Townsend

If people are coming to work excited. . . if they're making mistakes freely and fearlessly. . . if they're having fun. . .…

— Robert Townsend