Communication can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send. — Joseph Badaracco Copy Share Image
Everyone is so caught up in his own passions and interests that he always wants to talk about them without getting involved in the passions and interests of those to whom he speaks, although his listeners have the same need… — Madeleine de Souvre, marquise de Sable Copy Share Image
