“Adapt the atmosphere of your reply to suit that of the letter you have received. If its tone is troubled, be sympathetic. If it is rude, be especially courteous. If it is muddle-headed, be especially lucid. If it is stubborn,… — Rebecca Gowers Copy Share Image
“Adapt the atmosphere of your reply to suit that of the letter you have received. If its tone is troubled, be sympathetic. If it… — Rebecca Gowers Copy Share Image
