It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical… — Oscar Munoz Copy Share Image
I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. — Oscar Munoz Copy Share
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this… — Oscar Munoz Copy Share
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do… — Oscar Munoz Copy Share
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to… — Oscar Munoz Copy Share
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. — Oscar Munoz Copy Share
If I have any strength that would be considered above average, it is that I can read people. — Oscar Munoz Copy Share
This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a… — Oscar Munoz Copy Share
Communication and communication strategy is not just part of the game - it is the game. — Oscar Munoz Copy Share
I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic… — Oscar Munoz Copy Share
We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense. — Oscar Munoz Copy Share
Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period. — Oscar Munoz Copy Share
