When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world. — David Neeleman Copy Share Image
One of the constraints on the U.S. business is the pilot shortage. There's not an abundance of pilots. There may be an abundance of cheap fuel and airplanes. There probably isn't an abundance of gates at popular airports, either. — David Neeleman Copy Share Image
People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept… — David Neeleman Copy Share Image
Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy… — David Neeleman Copy Share Image
If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue. — David Neeleman Copy Share Image
This is not a business where you can hand off and run by remote control. — David Neeleman Copy Share Image
It's so important to experience what your customers are experiencing and listen to their suggestions. — David Neeleman Copy Share Image
I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers. — David Neeleman Copy Share Image
I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over… — David Neeleman Copy Share Image
I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're… — David Neeleman Copy Share Image
We don't want a third party who may or may not have our best interests in mind or our crew members' best interests in… — David Neeleman Copy Share Image
Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be… — David Neeleman Copy Share Image
And, of course, customers really need to feel safe and are seeking reassurance when they fly. — David Neeleman Copy Share Image