“Your goal should be to keep the temperature within what we call the productive zone of disequilibrium (PZD): enough heat generated by your intervention to gain attention, engagement, and forward motion, but not so much that the organization (or your… — Ronald A. Heifetz Copy Share Image
Exercising leadership is an expression of your aliveness... But when you cover yourself up, you risk losing something as well. In the struggle to… — Ronald A. Heifetz Copy Share Image
And leadership then is about mobilizing and engaging the people with the problem rather than trying to anesthetize them so you can go off… — Ronald A. Heifetz Copy Share Image
“The person who has a disproportionate need for control, who is too hungry for power, is susceptible to losing sight of the work.” — Ronald A. Heifetz Copy Share Image
“When you need someone to talk to in difficult times, it’s tempting to try to turn a trusted ally into a confidant as well.… — Ronald A. Heifetz Copy Share Image
But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict — Ronald A. Heifetz Copy Share Image
“When you lead people through difficult change, you take them on an emotional roller coaster because you are asking them to relinquish something—a belief,… — Ronald A. Heifetz Copy Share Image
“You know best who you really are by watching what you do rather than listening to what you say.” — Ronald A. Heifetz Copy Share Image
Progress on problems is the measure of leadership; leaders mobilize people to face problems, and communities make progress on problems because leaders challenge them… — Ronald A. Heifetz Copy Share Image
“Win-win solutions are ideal but not common with strategic choices. When we hear someone talk "win-wins," we wonder if anything really lasting is going… — Ronald A. Heifetz Copy Share Image
