It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines. — Oscar Munoz Copy Share Image
I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. — Oscar Munoz Copy Share
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this… — Oscar Munoz Copy Share
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do… — Oscar Munoz Copy Share
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to… — Oscar Munoz Copy Share
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. — Oscar Munoz Copy Share
If I have any strength that would be considered above average, it is that I can read people. — Oscar Munoz Copy Share
This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a… — Oscar Munoz Copy Share
Communication and communication strategy is not just part of the game - it is the game. — Oscar Munoz Copy Share
I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic… — Oscar Munoz Copy Share
We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense. — Oscar Munoz Copy Share
Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period. — Oscar Munoz Copy Share
