“Values define who we are, and if they change we will become something else,” Peter Nordstrom wrote in the employee publication, Loop.… — Robert Spector Copy Share Image
Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued. — Robert Spector Copy Share Image
“Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or… — Robert Spector Copy Share Image
“There are three groups of people with respect to empowerment: Those who get it. Those who really want to get it. Those who probably… — Robert Spector Copy Share Image
Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors. — Robert Spector Copy Share Image
“These core values include: Creating a customer-first service mentality. Producing an honest and ethical way of doing business. Delivering compelling value. Treating people with… — Robert Spector Copy Share Image
A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom. — Robert Spector Copy Share Image
“That was a tremendous learning experience,” said McCarthy. “Never judge a book by its cover; open it up. If you treat a kid who… — Robert Spector Copy Share Image
“Like all shopkeepers, they are deep-down optimists. They have to be, because every morning they unlock the doors to their stores, turn on the… — Robert Spector Copy Share Image
“Nordstrom is looking to hire entrepreneurs—empowered self-starters, who seize opportunities to create and build their own businesses; to be franchisees within the larger Nordstrom… — Robert Spector Copy Share Image
“Our people don’t have one look, one background, one culture,” says Erik. “The common thread is they are themselves. They are genuine.” — Robert Spector Copy Share Image
“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this.’… — Robert Spector Copy Share Image
People always ask me, how do you teach core values? The answer is, you don't. The goal is not to get people to share… — Robert Spector Copy Share Image
