If the point of contact between the product and people becomes a point of friction, then the designer has failed. If, on the other hand, people are made safer, more comfortable, more desirous of purchase, more efficient — or just… — Henry Dreyfuss Copy Share Image
On the other hand, if people are made safer, more efficient, more comfortable – or just plain happier – by contact with the product, then the designer has succeeded. — Henry Dreyfuss Copy Share Image
