The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity: you absolutely depend on people speaking up and raising concerns. — Margaret Heffernan Copy Share Image
All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude. — Margaret Heffernan Copy Share Image
Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers… — Margaret Heffernan Copy Share
The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and… — Margaret Heffernan Copy Share
I haven't always hated McDonald's. When my kids were little and I lived in the U.S., they were as susceptible as anyone to Happy… — Margaret Heffernan Copy Share
I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate… — Margaret Heffernan Copy Share
The vast literature concerning whistleblowers shows that, far from weird extremists, they are really quite ordinary people: male and female, young and old, junior… — Margaret Heffernan Copy Share
“Indeed, there seems to be some evidence not only that all love is based on illusion — but that love positively requires illusion in… — Margaret Heffernan Copy Share
Clearing your head of distractions in order to notice and understand the people you are with can feel inefficient - there are so many… — Margaret Heffernan Copy Share
I don't mind if the couple next to me is tense or the kids are whiny. I'd even be happy to hear an honest… — Margaret Heffernan Copy Share
British innovation in design, in the creative arts, in engineering and manufacturing is world class. — Margaret Heffernan Copy Share
Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent… — Margaret Heffernan Copy Share
Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully. — Margaret Heffernan Copy Share
“Humans do not have enough mental capacity to do all the things that we think we can do. As attentional load increases, attentional capacity… — Margaret Heffernan Copy Share
“Those who consistently attempt multitasking find it harder to ignore irrelevant information and take longer moving between tasks—in other words, for all their frantic… — Margaret Heffernan Copy Share
The healthiest companies are always characterized by organic talent development. — Margaret Heffernan Copy Share
