“By taking a personal interest in other people’s lives, you are demonstrating selflessness, grace, and respect.” — Susan C. Young Copy Share Image
“Do you work hard to attract new customers but do little to keep them?” — Frank Sonnenberg Copy Share Image
“Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.” — Susan C. Young Copy Share Image
“To me everything in business boils down to this: do you genuinely care about your customers - or just their cash?” — Rasheed Ogunlaru Copy Share Image
“When your speaking style is clear, confident, and concise, your listeners will perceive you as such.” — Susan C. Young Copy Share Image
“If people would read more of these humor books, they wouldn’t need all those self-improvement books!” — Susan C. Young Copy Share Image
“What can you do to ensure that your voice value translates into impression value?” — Susan C. Young Copy Share Image
“Create wow moments for your prospects and watch you online sentiment increase.” — Stacey Kehoe Copy Share Image
“Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication.… — Susan C. Young Copy Share Image
“Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can… — Susan C. Young Copy Share Image
“Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your… — Susan C.Young Copy Share Image
“Usually this kind of self-serving “honesty” will sabotage your success. If you can't say something nice, don't say anything at all. Realize… — Susan C. Young Copy Share Image
“The Truth Can Hurt . . . “Honesty is one of your most valuable virtues, however, when used without discretion, it can reap unfavorable repercussions.” — Susan C. Young Copy Share Image
“To remember people’s names, wash, rinse, repeat—Repeat a person’s name upon introduction, throughout the conversation, and as you bid farewell. Try it… — Susan C. Young Copy Share Image
“The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to… — Susan C. Young Copy Share Image
“The "spot-on" accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets… — Susan C. Young Copy Share Image
“I disagree with the adage, “The road to hell is paved with good intentions.” Good intentions are powerful mindsets which will drive… — Susan C. Young Copy Share Image
“Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself.… — Susan C. Young Copy Share Image
“Every professional voice coach worth their salt will bring you back to the importance of tone, pace, and pitch. While these concepts… — Susan C. Young Copy Share Image
“See Your Expressions Through the Eyes of Others. Take the initiative to stand in front of a mirror and practice a wide… — Susan C. Young Copy Share Image
“Social orientation can be used to your advantage to make a great first impression; however, it can also backfire when we violate… — Susan C. Young Copy Share Image
“Your thoughts become your attitudes, which become your actions, which become your behavior, which become your habits, which become your lifestyle, and… — Susan C. Young Copy Share Image
“Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will… — Susan C. Young Copy Share Image
“When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your… — Susan C. Young Copy Share Image
“A discreet person . . . • is strong, yet humble; • expresses genuine concern and interest; • exercises caution to avoid… — Susan C. Young Copy Share Image
“Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to… — Susan C. Young Copy Share Image
“UN-Impressive Acts of Indiscretion • Forwarding other people's emails without getting permission. • Throwing other people under the bus to save yourself.… — Susan C. Young Copy Share Image
“UN-Impressives of the Poor Listener • Thinking about what you should have done, could have done, or need to do. • Allowing… — Susan C. Young Copy Share Image
“Earning Trust & Cooperation The number one thing which stands between you and meeting a new person is tension. What is the… — Susan C. Young Copy Share Image
“When Humor Falls Flat “Humor is not a "one-size fits all" guarantee. What is hilarious to one person may be offensive to… — Susan C. Young Copy Share Image
“Business Cards “Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking… — Susan C. Young Copy Share Image
“Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly… — Susan C. Young Copy Share Image
“It is easier to do business and work with people who are most like ourselves.” — Susan C. Young Copy Share Image
“Strengthen your first impressions by making the intentional effort to first earn people’s trust, and rapport will naturally follow.” — Susan C. Young Copy Share Image
“Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.” — Susan C. Young Copy Share Image
“Become a ‘good finder’ and seek to acknowledge the best you see in others.” — Susan C. Young Copy Share Image
“Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.” — Susan C. Young Copy Share Image
“Active listening requires being fully present and engaged in the moment.” — Susan C. Young Copy Share Image
“Curiosity adds depth to what you know and to your life experience.” — Susan C. Young Copy Share Image
“Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.” — Susan C. Young Copy Share Image
