“The general strategy was to be conservative when estimating when a book would be shipped, so that surprises would be positive—shipped sooner than the customer expected—rather than negative.” — Richard L. Brandt Copy Share Image
“His mother echoed that sentiment. “You become really self-sufficient when you work with the land,” she said. “One of the things [Jeff] learned is… — Richard L. Brandt Copy Share Image
“It’s a philosophy promoted by Silicon Valley start-ups that the best people are those who don’t know that something “can’t be done,” and therefore… — Richard L. Brandt Copy Share Image
“One of the things that you learn in a rural area like that is self-reliance,” he said. “People do everything themselves. That kind of… — Richard L. Brandt Copy Share Image
“The focus should be on the customer, not on the Web site. It’s pretty obvious that a simple Web site is easier to use… — Richard L. Brandt Copy Share Image
“The general strategy was to be conservative when estimating when a book would be shipped, so that surprises would be positive—shipped sooner than the… — Richard L. Brandt Copy Share Image
“The Amazon.com system helped meet Bezos’s goal of creating a good experience for customers.” — Richard L. Brandt Copy Share Image
“His goal (Bezos's)was not just to make browsing for books easy, but an enjoyable experience. “People don’t just buy books because they need books,”… — Richard L. Brandt Copy Share Image
“That’s actually a very liberating expectation, expecting to fail,” he has said.” — Richard L. Brandt Copy Share Image
“In 1994, the average person spent $79 on books as compared to $56 on recorded music.” — Richard L. Brandt Copy Share Image
![“His mother echoed that sentiment. “You become really self-sufficient when you work with the land,” she said. “One of the things [Jeff] learned is that there really aren’t any problems without solutions. Obstacles are only obstacles if you think they’re obstacles. Otherwise, they’re opportunities.” quote by Richard L. Brandt](https://sms4smile.com/quotes/img-quotes/c3b/richard-l-brandt-42928_parenting_his-mother-echoed-that-sentiment-you-bec_808791.jpg)
