Consumer confidence in an industry can be a very fragile thing. It only takes a few builders who promise but don't deliver, who cheat rather than perform, who delay until the warranty expires rather than repair, to damage the reputation… — Virginia Knauer Copy Share Image
Consumer confidence in an industry can be a very fragile thing. It only takes a few builders who promise but don't deliver, who cheat… — Virginia Knauer Copy Share Image
The consumer is getting fed up with shoddy material, poor quality, unsafe products, bad service, weak warranties, lack of adequate information -- the whole… — Virginia Knauer Copy Share Image
The responsiveness of a firm to the consumer is directly proportionate to the distance on the organization chart from the consumer to the chairman… — Virginia Knauer Copy Share Image
