“communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes,… — Susan C. Young Copy Share Image
“It’s not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or… — Susan C. Young Copy Share Image
“By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.” — Susan C. Young Copy Share Image
“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.” — Susan C. Young Copy Share Image
“There are times when making a great first impression is essential and you need to do everything in your power to be… — Susan C. Young Copy Share Image
“Being a keen observer, I would think to myself, who is approachable? Who is someone I'd like to know? Who is putting… — Susan C. Young Copy Share Image
“Rather than being green with envy, realize that a dramatic difference between the “haves” and “have-nots” is the “do” and “do-nots.” If… — Susan C. Young Copy Share Image
“Learn to choose your battles carefully. When you exercise discretion, you will realize that most fights are best avoided. Let those sleeping… — Susan C. Young Copy Share Image
“Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this “fishing”… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Make a list of positives: Whether you would like to nurture… — Susan C. Young Copy Share Image
“To position yourself as an expert, create content, write a book, build a blog, post on social media, and write articles for… — Susan C. Young Copy Share Image
“We’ve all known that one salesperson whose primary motivation in a transaction is to earn a commission—regardless of their customer’s needs. From… — Susan C. Young Copy Share Image
“Discover an interest, a passion, a preference or need your client has, and take the time to give them some small item… — Susan C. Young Copy Share Image
“Presenting “Mix, Mingle & Glow” in a social context is a lovely way to describe how you can make a great first… — Susan C. Young Copy Share Image
“Expand Your Repertoire . . . Professional humorists and comedians, like Jeanie Robertson, maintain joke files filled with assorted topics, anecdotes, and… — Susan C. Young Copy Share Image
“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are… — Susan C. Young Copy Share Image
“Doesn’t it feel great when someone does something nice for you? Especially when you’re not expecting it? The irony is that they… — Susan C. Young Copy Share Image
“Likened to “still waters run deep,” a dignified person is able to call upon their wisdom and experience to discern a situation… — Susan C. Young Copy Share Image
“A genuine smile is inviting, contagious, encouraging, and brings joy into the world. It instantly tells others that you are glad to… — Susan C. Young Copy Share Image
“Knowing when to say something is as important as knowing what or what not to say. You may have the perfect message,… — Susan C. Young Copy Share Image
“As a professional speaker and author, excellent grammar is crucial in my profession. Without the proper use of words and language, I… — Susan C. Young Copy Share Image
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion,… — Susan C. Young Copy Share Image
“When we look at our words and deeds in this context, it strengthens our resolve to be incredibly selective. Everything we say… — Susan C. Young Copy Share Image
“If you truly want to impress someone, remember points they shared in previous conversations and mention it when you reconnect.” — Susan C. Young Copy Share Image
“Show Them You CARE. In the business world, mastering conversational skills and paying attention to the details can take you to the… — Susan C. Young Copy Share Image
“Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you… — Susan C. Young Copy Share Image
“Absolutely everything associated with your success is relationship based and emotionally connected. Developing your emotional intelligence is one of the wisest action… — Susan C. Young Copy Share Image
“If you want to appear more confident—speak slowly, articulately, clearly, and deliberately. Communicating with clarity will not only help you build more… — Susan C. Young Copy Share Image
“If you want to attract greater success, prosperity, health, and to enjoy more fulfilling relationships, craft your speech to affirm and manifest… — Susan C. Young Copy Share Image
“When we trust someone or something, we place our faith and confidence in their word, reliability, and deeds. Without trust and rapport,… — Susan C. Young Copy Share Image
“Focusing your energy on the things you don’t like about yourself is self-sabotage and defeating. When you re-direct all that energy into… — Susan C. Young Copy Share Image
“Smiling is one of your most powerful non-verbal behaviors. People do read a book by its cover and these expressions provide glimpses… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, get involved in a cause you are passionate about. Serving a vision bigger than yourself changes your… — Susan C. Young Copy Share Image
“Take steps to be humble, sincere, and authentic, and apologize if necessary. If a relationship is valuable to you, it is worth… — Susan C. Young Copy Share Image
“Do you approach people with a heart of service or with a hidden agenda? Make no mistake, will feel your intentions, even… — Susan C. Young Copy Share Image
“Are you impressed when you meet people who are filled with passion and conviction? Their energy is contagious and can make us… — Susan C. Young Copy Share Image
“When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate… — Susan C. Young Copy Share Image
“Confidence is silent, humble self-assurance. Moving one step past a healthy self-esteem, confidence projects an air of authority, trust, and respect—a commanding,… — Susan C. Young Copy Share Image
“Arriving on time for your engagements demonstrates preparation, respect, integrity, and enthusiasm, all of which serve to make a positive impression on… — Susan C. Young Copy Share Image
“A quality education prepares you to make a living, make better choices, and have more doors open as you build a solid… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence,… — Susan C. Young Copy Share
“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
