“Research has shown that different colors represent different character qualities and have a powerful psychological effect. Color portrays different meanings in life… — Susan C. Young Copy Share Image
“When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy… — Susan C. Young Copy Share Image
“We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or… — Susan C. Young Copy Share Image
“In our natural world, it is the strongest of the species that claim their space, seek out new territories, explore their surroundings,… — Susan C. Young Copy Share Image
“Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and… — Susan C. Young Copy Share Image
“Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should… — Susan C. Young Copy Share Image
“Most everyone has the classic question stamped on their forehead that asks, “What’s in It for Me?” It is not a matter… — Susan C. Young Copy Share Image
“Throughout your life you will meet thousands of people, but every once in a while, you feel instant chemistry with a person… — Susan C. Young Copy Share Image
“Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn… — Susan C. Young Copy Share Image
“Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet… — Susan C. Young Copy Share Image
“Clown Around . . . Nancy Weil of The Laugh Academy gives people she meets red clown noses and shows them how… — Susan C. Young Copy Share Image
“Glow What can you do and how can you be in order to bring out the best in others and truly help… — Susan C. Young Copy Share Image
“Make It Fun. Have you ever been publicly acknowledged or called upon in a room filled with people? Depending on your personality… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a positive mental attitude, affirmations, faith… — Susan C. Young Copy Share Image
“Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to… — Susan C. Young Copy Share Image
“Ask yourself and become more aware—are you . . . • Speaking poorly of others in judgment, gossip, and intolerance? • Looking… — Susan C. Young Copy Share Image
“To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with… — Susan C. Young Copy Share Image
“I have known many people who have been incredibly successful in life. It was not necessarily because they had immense talent, brilliance,… — Susan C. Young Copy Share Image
“See Your Expressions Through the Eyes of Others. Take the initiative to stand in front of a mirror and practice a wide… — Susan C. Young Copy Share Image
“Similar to a how a flower grows incrementally, people also blossom in stages. As we age, we expand our knowledge of how… — Kilroy J. Oldster Copy Share Image
“Every one of us, at some time or another, has allowed fear to prevent us from living our best possible life. The… — Susan C. Young Copy Share Image
“Social orientation can be used to your advantage to make a great first impression; however, it can also backfire when we violate… — Susan C. Young Copy Share Image
Being able to communicate well with others is essential to solving problems that inevitably occur both in our private and professional lives.Decision… — DrAnil Kr Sinha Copy Share Image
“Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself.… — Susan C. Young Copy Share Image
“Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication.… — Susan C. Young Copy Share Image
“Every professional voice coach worth their salt will bring you back to the importance of tone, pace, and pitch. While these concepts… — Susan C. Young Copy Share Image
“Is your branding serving your needs for positive impact? Is it paving the way for a great first impression on people when… — Susan C. Young Copy Share Image
“I disagree with the adage, “The road to hell is paved with good intentions.” Good intentions are powerful mindsets which will drive… — Susan C. Young Copy Share Image
“Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been… — Susan C. Young Copy Share Image
“The voice of the inner critic is mean, unforgiving, punishing, and downright hurtful. When you allow it to run roughshod over your… — Susan C. Young Copy Share Image
“People will form impressions, assumptions, opinions, and judgments all within a few short seconds. To make a favorable first impression and make… — Susan C. Young Copy Share Image
“Your thoughts become your attitudes, which become your actions, which become your behavior, which become your habits, which become your lifestyle, and… — Susan C. Young Copy Share Image
“Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will… — Susan C. Young Copy Share Image
“Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you.… — Susan C. Young Copy Share Image
“When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your… — Susan C. Young Copy Share Image
“Color is one of the most important and distinctive elements in enhancing your image. Wearing the colors which are best matched to… — Susan C. Young Copy Share Image
“Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming… — Susan C. Young Copy Share Image
“Strategic Commonality “Social media has capitalized on helping people find others who share their similar interests, shared experiences, and common passions. With… — Susan C. Young Copy Share Image
“Service [sur-vis] noun 1. the act of helping, aiding, or doing work for another. “Does this dictionary definition sound simplistic? Well, it… — Susan C. Young Copy Share Image
“What is appropriate in one setting may be entirely inappropriate in another. How you behave at a football game is different than… — Susan C. Young Copy Share Image
![“Service [sur-vis] noun 1. the act of helping, aiding, or doing work for another. “Does this dictionary definition sound simplistic? Well, it is foundational to delivering world-class, game-changing service. Did you notice it didn’t mention you? True service takes the focus completely off you and…” quote by Susan C. Young](https://sms4smile.com/quotes/img-quotes/2af/susan-c-young-156_communication-skills_service-sur-vis-noun-1-the-act-of-helpin_1323690.jpg)
