“Embrace change and practice flexibility. It will make you more agile in adapting to new people and situations.” — Susan C. Young Copy Share Image
“Confidence is silent, humble self-assurance. Moving one step past a healthy self-esteem, confidence projects an air of authority, trust, and respect—a commanding,… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem! • Take action quickly and effectively. •… — Susan C. Young Copy Share Image
“Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and… — Susan C. Young Copy Share Image
“Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts,… — Susan C. Young Copy Share Image
“Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy.” — Susan C. Young Copy Share Image
“How a person treats wait staff speaks volumes about their character and values. If they misbehave in this scenario, you can likely… — Susan C. Young Copy Share Image
“Emotionally intelligent people hold themselves accountable for their behavior, failures, decisions, and successes.” — Susan C. Young Copy Share Image
“To position yourself as an expert, share your knowledge with others. Deliver presentations and teach others on your topic. Look what TED… — Susan C. Young Copy Share Image
“What is easy for one person may be terrifying for another. Not all people have developed an unshakable confidence to kick butt… — Susan C. Young Copy Share Image
“Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, “I’m happy to… — Susan C. Young Copy Share Image
“Dressing appropriately in one venue may be highly inappropriate in another.” — Susan C. Young Copy Share Image
“I am a very lucky lady that my life partner, Daniel, is a true-blue Southern gentleman. Watching him in action not only… — Susan C. Young Copy Share Image
“Whether you are staying in someone’s home as a house guest, attending a dinner party, or visiting a sick friend, when you… — Susan C. Young Copy Share Image
“Open-ended questions open doors for new discoveries and opportunities. They encourage others to speak their truths, share their experiences, and express their… — Susan C. Young Copy Share Image
I think people underrate the importance of investing in your communication skills as a way to progress in your career. — Julie Sweet Copy Share Image
“Initiative is The Start of All Good Things. Your ship will never come in if you don’t send any out. Have you… — Susan C. Young Copy Share Image
“We prefer to be around others who bring out the best in us and make us feel good, don’t we? Customers want… — Susan C. Young Copy Share Image
“Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don’t you love… — Susan C. Young Copy Share Image
“Having a second set of eyes to review what you do is an effective practice. Sometimes you will be so close to… — Susan C. Young Copy Share Image
“When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy… — Susan C. Young Copy Share Image
“Imagine how your positive attitude feels when you are enjoying a fabulous day—the sky is blue, the grass is green, the birds… — Susan C. Young Copy Share Image
“The truth may be true, but a discreet person understands that speaking the truth isn’t always helpful. It can also be hurtful… — Susan C. Young Copy Share Image
Being able to communicate well with others is essential to solving problems that inevitably occur both in our private and professional lives.Decision… — DrAnil Kr Sinha Copy Share Image
“Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, “What… — Susan C. Young Copy Share Image
