“Fine-tune your rebounding and resiliency skills. Teach yourself different ways to stay mentally in the moment by projecting a friendly and positive… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Apologize • Thank your customer for raising the issue. •… — Susan C. Young Copy Share Image
“Human resource directors and hiring managers tell me they usually know within the first thirty seconds of a job interview whether or… — Susan C. Young Copy Share Image
“All in Good Time. The ancient Buddhist saying shares, “When the student is ready, the master will appear.” When the timing is… — Susan C. Young Copy Share Image
“We all go through times of self-doubt, times when we may question our abilities and hope we can live up to the… — Susan C. Young Copy Share Image
“In America, when a man walks in front of a woman it may imply that they are not equals and he is… — Susan C. Young Copy Share Image
“Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to… — Susan C. Young Copy Share Image
“The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends… — Susan C. Young Copy Share Image
“Developing a positive attitude is one of the most transformational things you can do to shift your mindset, improve your disposition, manifest… — Susan C. Young Copy Share Image
“Service [sur-vis] noun 1. the act of helping, aiding, or doing work for another. “Does this dictionary definition sound simplistic? Well, it… — Susan C. Young Copy Share Image
“What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . • Extend your… — Susan C. Young Copy Share Image
“Have you ever known a person who was highly intelligent, yet their lack of character destroyed your impression of them? Even though… — Susan C. Young Copy Share Image
“It is hard to earn the respect of others when you do not respect yourself. Others may find it difficult to enjoy… — Susan C. Young Copy Share Image
“No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped,… — Susan C. Young Copy Share Image
“Just as your body has self-regulating mechanisms, like perspiring to cool you down and shivering to warm you up, you can regulate… — Susan C. Young Copy Share Image
“Why Polish the Gold? • It builds your confidence when you realize that your words have power and can positively influence. •… — Susan C. Young Copy Share Image
“Don't you love meeting an approachable person? They roll out the proverbial “welcome mat.” Their energy and engaging openness make us feel… — Susan C. Young Copy Share Image
“BE HERE NOW Do you feel fully present and engaged in the way you live your life? Do you immerse yourself in… — Susan C. Young Copy Share Image
“To say your mindset is critical to your success is a gross understatement—it is the underpinning!” — Susan C. Young Copy Share Image
“Think about the impact you have on the people around you every day. How do you interact with them? Is your presence… — Susan C. Young Copy Share Image
“Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step.… — Susan C. Young Copy Share Image
“These special people are genuinely warm, sincerely kind, and put people at ease with their inviting nature and light-hearted conversation. They are… — Susan C. Young Copy Share Image
“Wise with Your Words. Speak words that support your highest good. Are your thoughts building you up or tearing you down? Notice… — Susan C. Young Copy Share Image
“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate… — Susan C. Young Copy Share Image
“When you are "off somewhere else" people notice. Have you found yourself in conversations in which you’re so concerned about what you… — Susan C. Young Copy Share Image
