Communicate. Listen to your customers, associates and competitors. — J. Willard Marriott Copy Share Image
See and be seen. Get out of your office, walk around, make yourself visible and accessible. — J. Willard Marriott Copy Share Image
Customer needs may vary, but their bias for quality never does. — J. Willard Marriott Copy Share Image
Entrepreneurs are never satisfied. They want to do things better. They strive for perfection and use all the ingenuity to their command to achieve… — J. Willard Marriott Copy Share Image
Take good care of your employees, and they'll take good care of your customers, and the customers will come back. — J. Willard Marriott Copy Share Image
Take care of your people and they will take care of your customers. — J. Willard Marriott Copy Share Image
Great companies are built by people who never stop thinking about ways to improve the business. — J. Willard Marriott Copy Share Image
Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right,… — J. Willard Marriott Copy Share Image
