The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world. — Bill Capodagli Copy Share Image
One of the reasons for The Walt Disney Company's long- term success is really the first of Dr. Deming's famous points, "create constancy of purpose." In his professional career, Walt's major passion was to provide the finest in family entertainment.… — Bill Capodagli Copy Share Image
The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management… — Bill Capodagli Copy Share Image
This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is… — Bill Capodagli Copy Share Image
Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company.… — Bill Capodagli Copy Share Image
My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better… — Bill Capodagli Copy Share Image
For almost 100 years, The Walt Disney Company has had a variety of leaders. Even though it has been hard for some of these… — Bill Capodagli Copy Share Image
Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete… — Bill Capodagli Copy Share Image
Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude… — Bill Capodagli Copy Share Image
In the long run, it costs more to provide poor rather than good service. — Bill Capodagli Copy Share Image
When values are deeply embedded within an organization, they seldom change. — Bill Capodagli Copy Share Image
Organizational culture begins in HR. This means to hire for attitude and train for skill. — Bill Capodagli Copy Share Image
Often we will learn more from our failures than we do from our successes. — Bill Capodagli Copy Share Image
“A leader’s job is to create an environment of mutual respect and trust.” — Bill Capodagli Copy Share Image
People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts. — Bill Capodagli Copy Share Image
