“The flip side of credit is blame. A tendency to blame others, or circumstances, is generally a recipe for unhappiness in life.” — David H. Maister Copy Share Image
“Advisors who rate the highest on reliability will not just deliver their work on time and on spec. Nor will they simply be consistent,… — David H. Maister Copy Share
“Make sure you’ve done absolutely all your homework on the client company, the client marketplace, and the client individual, and that it’s absolutely up… — David H. Maister Copy Share
“Speak with expression, not monotonically. Use body language, eye contact, and vocal range. Show the client you have energy around the subject at hand. 5.” — David H. Maister Copy Share
“A good rule to remember is that, in relationships, there are no win-lose or lose-win combinations: There are only win-wins and lose-loses.” — David H. Maister Copy Share
“Review agendas with your client, before meetings, before phone calls, before discussions. Clients should know that they can expect you to always solicit their… — David H. Maister Copy Share
“The attitude of exclusive professionalism (which restricts the label of professionalism to the advisor) manifests itself in a number of dysfunctional ways. It reinforces… — David H. Maister Copy Share
“It is not enough for a professional to be right: An advisor’s job is to be helpful. David” — David H. Maister Copy Share
“There are dangers in this model of succumbing to “committee-itis.” If too many people are jointly responsible for the execution of firm business, the… — David H. Maister Copy Share
“The biggest leverage for reliability enhancement probably lies in the emotional realm. The more a provider can do to understand and relate to the… — David H. Maister Copy Share
“while most providers sell on the basis of technical competence, most buyers buy on the basis of emotion.” — David H. Maister Copy Share
“Make specific commitments to your client around small things: getting that article by tomorrow, placing the call, writing the draft by Monday, looking up… — David H. Maister Copy Share
“In early Greek society, particularly in Athens, democracy meant the equivalent of a permanent town meeting—all decisions of consequence were made in public assembly.… — David H. Maister Copy Share
“By starting with caring (working from the inside out), we open ourselves to possibilities and become willing to go where the client will take… — David H. Maister Copy Share
“Sincerity, the way we usually mean it, has to do with intentions; we assume it comes from within. But our clients have no way… — David H. Maister Copy Share
