“Identifying, developing, and connecting on these points of reference will provide you with a rich resource of information from which to engage… — Susan C. Young Copy Share Image
“The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and… — Susan C. Young Copy Share Image
“Be fiercely curious about who they are, what they do, what they like, and what they need. If you pay attention to… — Susan C. Young Copy Share Image
“A closed-ended question, however, is one which could be answered with a one-word answer or a simple "yes" or "no." It can… — Susan C. Young Copy Share Image
“Think about the impact you have on the people around you every day. How do you interact with them? Is your presence… — Susan C. Young Copy Share Image
“There will be times when you would be wise to err on the side of caution. And rather than making a magnificent… — Susan C. Young Copy Share Image
“Usually this kind of self-serving “honesty” will sabotage your success. If you can't say something nice, don't say anything at all. Realize… — Susan C. Young Copy Share Image
“The Truth Can Hurt . . . “Honesty is one of your most valuable virtues, however, when used without discretion, it can reap unfavorable repercussions.” — Susan C. Young Copy Share Image
“In sales, there is a questioning funnel for building rapport in which you start with broad questions and discreetly and respectfully move… — Susan C. Young Copy Share Image
“Animation. Enthusiasm. Sincerity. Excitement. Acceptance. Have I just described your family dog? You’re happy to see him because he is so happy… — Susan C. Young Copy Share Image
“What do you do? It’s amazing how people will qualify, quantify, judge, assess, and form complete opinions about you based on that… — Susan C. Young Copy Share Image
“We’ve all known that one salesperson whose primary motivation in a transaction is to earn a commission—regardless of their customer’s needs. From… — Susan C. Young Copy Share Image
“Expand Your Repertoire . . . Professional humorists and comedians, like Jeanie Robertson, maintain joke files filled with assorted topics, anecdotes, and… — Susan C. Young Copy Share Image
“11 Tips for Building Rapport 1. Adapt to the other person’s energy level. 2. Assume rapport. 3. Be open and friendly. 4.… — Susan C. Young Copy Share Image
“Indiscretion and poor judgment not only can destroy a positive first impression, they also can have lasting negative consequences for which there… — Susan C. Young Copy Share Image
“Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize their shortcomings? What… — Susan C. Young Copy Share Image
“11 Benefits of Asking Questions “The important thing is not to stop questioning. Curiosity has its own reason for existing.” – Albert… — Susan C. Young Copy Share Image
“Clown Around . . . Nancy Weil of The Laugh Academy gives people she meets red clown noses and shows them how… — Susan C. Young Copy Share Image
“From a leadership lean, are you the BOSS that creates fear and rules with an “iron fist” or are you a LEADER… — Susan C. Young Copy Share Image
“For leaders, trust can make all the difference in the viability of their teams. When there is mistrust or low connectivity, teams… — Susan C. Young Copy Share Image
“When a leader nurtures an environment of trust, respect, and honesty—business soars, creativity and problem-solving are inspired, and collaboration enables people get… — Susan C. Young Copy Share Image
“Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking questions. The more you… — Susan C. Young Copy Share Image
“Open-ended questions open doors for new discoveries and opportunities. They encourage others to speak their truths, share their experiences, and express their… — Susan C. Young Copy Share Image
“Many salespeople make the mistake of talking about how great they are and what they bring to the table. If they would… — Susan C. Young Copy Share Image
“As you rock rapport, you will open doors, earn loyalty, establish long-term relationships, and promote mutually respectful interaction. How can you break… — Susan C. Young Copy Share Image
“Are you the one who strives to brighten other people’s days or are you the one waiting for others to do that… — Susan C. Young Copy Share Image
“Is it better to be interested or interesting? Good question. People will be more interested in you when you first demonstrate that… — Susan C. Young Copy Share Image
“The best safeguards you have are to live with dignity, love, and self-respect, and to make choices you can be proud of… — Susan C. Young Copy Share Image
“Trust and rapport are essential for moving a positive first impression forward to create a meaningful and lasting connection. They are the… — Susan C. Young Copy Share Image
“Trust and rapport are the connective tissue for gaining and maintaining healthy relationships. They provide people with the comfort and reassurance that… — Susan C. Young Copy Share Image
“The truth may be true, but a discreet person understands that speaking the truth isn’t always helpful. It can also be hurtful… — Susan C. Young Copy Share Image
“Going with Your Gut Your natural instincts are a great barometer for a person’s trustworthiness. Listen to your gut when something feels… — Susan C. Young Copy Share Image
“Think of fun ways you can connect with your business or social circles. When you’re with your tribe—or like-minded people—they’ll laugh and… — Susan C. Young Copy Share Image
“What are those behaviors that make us take pause to think twice about a person’s trustworthiness? Guarded body language, lack of eye… — Susan C. Young Copy Share Image
“When you are genuinely interested, your authenticity reveals itself in your body language, attitude, facial gestures, eye contact, and overall responsiveness.” — Susan C. Young Copy Share Image
“People love to talk about themselves. When you provide them with an opening and a platform for them to do so, you… — Susan C. Young Copy Share Image
“When people are like you, conversations flow naturally and feel more relaxed, don’t they? You know what to say, how to talk,… — Susan C. Young Copy Share Image
“Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and… — Susan C. Young Copy Share Image
“1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of high performing teams, and the secret… — Susan C. Young Copy Share Image
“Top sales professionals will confirm that nurturing their “sphere of influence” is essential to their success. When trust and rapport are well… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
