The way one behaves and feels as a Dutchman and Dutchwoman is the result of a long development. It is by no means 'the natural way' or 'the human way' of behaving, it is a particular code of behavior which… — Norbert Elias Copy Share Image
Don't wait till you get bigger to put in place key items, such as staff surveys, peer interviewing for hiring and clear standards of behavior [developed by staff]. — Quint Studer Copy Share Image
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