“To Move from Woe to Wow with an Unhappy Customer. . . Apologize • Thank your customer for raising the issue. • Apologize sincerely–never argue. • Own the problem, even if it is not your fault. • Show genuine concern… — Susan C. Young Copy Share Image
“The ability to apologize sincerely and express regret for the unskillful things we say or do is an art. A true apology can relieve a great deal of suffering in the other person.” — Thich Nhat Hanh Copy Share Image
