I'd rather spend money on things that improve the customer…

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's…

— Jeff Bezos

When you run the Walt Disney Co., you gain a fair amount of experience in customer-facing businesses, particularly in site-based entertainment. I have a…

— Bob Iger

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has…

— Tony Hsieh

Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.…

— Tony Hsieh

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There…

— Natalie Massenet

If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to…

— Michael Dell

“Personalized interactions greatly improve customer service and let customers know that your company cares about them and their problems.”

— Oscar Auliq-Ice

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service…

— Sanjay Kumar

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term…

— Tony Hsieh

Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.

— Walt Mossberg

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies…

— Jim Bush

Highly engaged employees make the customer experience. Disengaged employees break it.

— Timothy R. Clark

You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure…

— Steve Jobs

Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was…

— Howard Schultz

“In the innovation age customer experience is key. Your impression defines their expression”

— Fela Durotoye