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Our approach to QA is based on the belief that the balance…

“Our approach to QA is based on the belief that the balance between control and accountability on the one hand and quality enhancement on the other must be weighted towards the latter. Only if the QA process is perceived as bringing advantages to those who interact with it, will they contribute to…” quote by Sally Brown
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““Our approach to QA is based on the belief that the balance between control and accountability on the one hand and quality enhancement on the other must be weighted towards the latter. Only if the QA process is perceived as bringing advantages to those who interact with it, will they contribute to it co-operatively and positively, and only in such circumstances will quality be enhanced.””

Sally Brown

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Quality assurance should prioritize enhancing quality over control, gaining user buy‑in through perceived benefits.

In simple terms: Focus QA on quality, not just control.

Key Takeaway

Prioritize quality for cooperation.

Themes

quality accountability control

Mood

analytical motivational

Type

instructional strategic

When to use this quote

  • team meetings
  • software development
  • project management

Key Concepts

process improvement user engagement

Questions to Reflect On

  • What incentives motivate QA participation?
  • How to measure quality gains?
A Different Perspective

Balancing control may stifle innovation.

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