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erring on the side of the client when it comes to fees…

“erring on the side of the client when it comes to fees. Because you’re interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helping them than you are in maximizing your short-term revenue.” quote by Patrick Lencioni
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““erring on the side of the client when it comes to fees. Because you’re interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helping them than you are in maximizing your short-term revenue.””

Patrick Lencioni

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Prioritizing client relationships over short‑term fees builds lasting trust and mutual benefit.

In simple terms: Focus on client trust, not quick profit.

Key Takeaway

Value long‑term relationships.

Themes

business ethics client focus trust

Mood

practical strategic

Type

advice business

When to use this quote

  • consulting contracts
  • freelance work
  • agency pricing

Key Concepts

relationship marketing service design

Questions to Reflect On

  • How do you balance immediate revenue with future trust?
  • What signals show a client values long‑term partnership?
A Different Perspective

Short‑term profit can be necessary for survival.

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