But I was also told to hold doors for women and children…
““But I was also told to hold doors for women and children, to shake hands with a firm grip, to remember people's names, and to always give the customer a little more than expected.””
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Customer service excellence involves courtesy, firm greetings, name recall, and exceeding expectations.
In simple terms: Give customers more than expected.
Key Takeaway
Exceed expectations in service.
Themes
service
courtesy
excellence
Mood
practical
inspirational
Type
service
motivational
When to use this quote
- retail
- hospitality
- call centers
Key Concepts
customer relations
personalization
Questions to Reflect On
- How can you remember names?
- What extra value can you add?
A Different Perspective
May be unrealistic for all staff.