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Some professionals say you need to have a…

“Some professionals say you need to have a praise-to-criticism ratio of 3:1, 5:1, or even 7:1. Others advocate the “feedback sandwich”—opening and closing with praise, sticking some criticism in between. I think venture capitalist Ben Horowitz got it right when he called this approach the “shit…” quote by Kim Malone Scott
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““Some professionals say you need to have a praise-to-criticism ratio of 3:1, 5:1, or even 7:1. Others advocate the “feedback sandwich”—opening and closing with praise, sticking some criticism in between. I think venture capitalist Ben Horowitz got it right when he called this approach the “shit sandwich.” Horowitz suggests that such a technique might work with less-experienced people, but I’ve found the average child sees through it just as clearly as an executive does.””

Kim Malone Scott

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Effective feedback should be honest and direct, not masked by excessive praise, to avoid being dismissed as insincere.

In simple terms: Be honest, not overly sweet.

Key Takeaway

Give clear, sincere feedback.

Themes

communication leadership feedback

Mood

reflective professional

Type

advice leadership

When to use this quote

  • team meetings
  • performance reviews
  • coaching sessions
  • mentorship

Key Concepts

psychology organizational behavior authenticity

Questions to Reflect On

  • How can you convey criticism without harming morale?
  • When is a positive spin appropriate?
A Different Perspective

Overly blunt feedback can damage relationships if not balanced with empathy.

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