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A good rule in organizational analysis is that no meeting…

“A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk of who is responsible for budgets, or inventory, or quality, but little is settled. It is only when we get down to the action words-measure, compute…” quote by Joseph M. Juran
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“A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk of who is responsible for budgets, or inventory, or quality, but little is settled. It is only when we get down to the action words-measure, compute, prepare, check, endorse, recommend, approve-that we can make clear who is to do what.”

Joseph M. Juran

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Clear, concrete action language is essential for aligning responsibilities and achieving decisions in organizations.

In simple terms: Specific actions clarify who does what.

Key Takeaway

Use precise verbs to assign tasks.

Themes

management communication clarity

Mood

analytical practical

Type

instructional professional

When to use this quote

  • team meetings
  • project planning
  • process improvement
  • budget reviews

Key Concepts

organizational behavior decision-making

Questions to Reflect On

  • How can you balance detail with flexibility?
  • What verbs best convey accountability?
A Different Perspective

People may resist detailed action terms fearing micromanagement.

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