A stiff apology is a second insult... The injured party…
“A stiff apology is a second insult... The injured party does not want to be compensated because he has been wronged; he wants to be healed because he has been hurt.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Apologies that only compensate feel insufficient; true healing requires acknowledgment of harm.
In simple terms: Compensation isn’t enough; healing matters.
Seek genuine reconciliation, not just payment.
Themes
Mood
Type
When to use this quote
- personal injury
- customer service
- conflict resolution
Key Concepts
Questions to Reflect On
- What does true healing look like?
- When is an apology enough?
Some may view apologies as admission of guilt.